引用本文:吴笑梦 张琳 谢芳 洪伟丽 孙政春.大型医院检查智能自动预约平台的构建及应用[J].中华医学教育探索杂志,2020,(8):983~986
大型医院检查智能自动预约平台的构建及应用
Construction and application of intelligent appointment register platform for medical examination in large-scale hospitals
DOI:
中文关键词:  大型医院  预约检查  智能预约平台
英文关键词:Large-scale hospitals  Medical examination  Intelligent appointment register platform
基金项目:
作者单位
吴笑梦 张琳 谢芳 洪伟丽 孙政春 首都医科大学附属北京世纪坛医院门诊部 100038 
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中文摘要:
      在大型医院中构建检查智能自动预约平台,可提高医疗资源利用效率,缩短患者等候检查周期。本研究通过调研建立医院检查信息知识库,整合医院所有预约检查系统与项目集成到统一的预约平台,按照让患者在可能的最短时间内完成所有检查的原则进行预约,为医院构建统一智能化预约平台。结果表明,上线检查智能自动预约平台后,节省了预约中心及住院外勤人员的人力成本,缩短了各项检查预约周期,住院患者所有检查均保证在48 h内完成,提高了患者满意度。
英文摘要:
      To construct an intelligent appointment register platform for clinical examination in large-scale hospitals can improve the utilization efficiency of medical resources and shorten the waiting period of patients for examination. In this study, a knowledge base of medical examination information was built through the investigation of general hospital, and all examination systems and items were integrated into the appointment register platform, so that all examinations were appointed based on the principle of completing all tests in the shortest time, thus building a unified intelligent appointment register platform for the hospital. From that, the average appointment register procedure of examinations has been shorten after launching the intelligent platform, labor costs of appointment register center and inpatient legwork have been saved, all examinations of inpatients can be finished in 48 hours, and patient satisfaction has been improved obviously.
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